I have to rant against PayPay (and a lot of other 'self service/help' docs.

Just venting some frustration with PayPal.

So I moved more than 2 years ago.  I've updated my address everywhere that paypal will let me.  However, I still get my old address filled in by default on websites.  A Lot. It's starting to drive me crazy.

So I open a support email with PayPall via there 'contact' page and vent a little. Not expecting much to happen, but what ever. Their software does some keyword matching and sends me some FAQ's.  Not a bad idea, except they're wrong.

The email says:

How do I update my mailing address?

Here's how to update your street address:

      1. Log into your PayPal account.

      2. Click the settings cog beside "Log out".

      3. Click Update beside "Address."

      4. Click Edit.

      5. Enter your address information and click Save.

If the new address is your home address, click Make Home. If it is a business address, click Make Business.

Here's how to remove your old address:

      1. Log in to your PayPal account.

      2. Click the Profile icon beside "Log out."

      3. Click Update beside "Address."

      4. Find the address you want to remove and click Remove.  

A few things about this.  One the two steps are different. Once says 'click the settings cog' which is right, the second says 'Click the Profile icon' which doesn't exists.  It's on the same page.  Someone didn't bother to proofread.   Now, assuming you figure out that they really meant cog icon, you get this:

There's no Update anywhere on the page!   The only occurrence of the word is a link to "policy updates" which is a footer on every PayPal.com page.   

I'm supposed to trust paypal with my money when they can't get the simple stuff right? As with most companies, it's not a wether you do the right thing in the big moments, but rather if you do them in the small moments.

Anyway, rant over.  I feel slightly better.